Privacy Policy

Who we are

Pet Comfort UK ("we", "us") operates this online store. This Privacy Policy explains what personal information we collect when you visit or buy from our store, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Information we collect

Order and contact details: name, email, phone number, delivery and billing address.
Payment details: processed by our payment providers. We do not store full card numbers.
Account and communications: details you give us when you create an account, contact us, or leave a review.
Device and usage data: IP address, browser type and pages viewed, collected through cookies and similar technologies (see our Cookie Policy).

How we use your information

To process and deliver your orders and send order updates.
To respond to your questions and handle returns or guarantee claims.
To improve our website and products.
To send marketing emails, only where you have opted in. You can unsubscribe at any time.
To meet legal and accounting obligations and to prevent fraud.

Legal basis

We rely on: performance of a contract (orders); legal obligation; legitimate interests (running, securing and improving the store); and your consent (marketing and non-essential cookies).

Who we share it with

We only share information where it is needed: with Shopify (which hosts the store), payment providers, delivery couriers, email and customer-support tools, and advertising and analytics providers where you have consented to cookies. We do not sell your personal information.

International transfers

Some of our service providers are based outside the UK. Where this happens, we use safeguards required by UK law.

How long we keep it

We keep order records for as long as needed for tax and legal purposes. Other information is kept only as long as necessary for the purposes described above.

Your rights

You have the right to access, correct or delete your personal information, to restrict or object to certain processing, and to withdraw consent at any time. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Security

We use reasonable technical and organisational measures to protect your information, but no method of transmission over the internet is completely secure.